Terms of Use

1.1. These Terms of Use govern the relationship between COMPLETE DENTAL SOLUTIONS EOOD, UIC 204235072, in its capacity as SELLER/SUPPLIER, and the USERS/CUSTOMERS of the SELLER's online store, available at https://www.dentallongevity.ai (hereinafter referred to as “Dental Longevity Empire” or the “Site”).

1.2. These Terms of Use are binding on all USERS/CUSTOMERS of the online store who visit and/or use the Site, purchase Goods through the online store, and/or register on the Site referenced above. By visiting the Site, USERS/CUSTOMERS confirm that they have read these Terms of Use and will comply with them when using its functionalities.

1.3. The Dental Longevity Empire online store is a platform that serves as a virtual venue for the SELLER/SUPPLIER to offer goods and through which CUSTOMERS may enter into purchase-and-sale and delivery contracts for the offered goods.

1.4. Pursuant to these Terms, COMPLETE DENTAL SOLUTIONS EOOD sells and delivers the goods published in the Dental Longevity Empire online store. Only goods marked as in stock at the moment the Customer submits their order are subject to sale.

2.1. Information pursuant to the E-Commerce Act and the Consumer Protection Act:

Supervisory authorities exercising control over the activity:

3.1. USER/CUSTOMER means any person who has placed an order for the goods offered in the online store. Consumer protection rules apply only to natural persons who have purchased goods for purposes other than carrying out their commercial or professional activity.

3.2. PURCHASE-AND-SALE CONTRACT means a contract for the purchase and sale of goods between the Seller and the Customer, concluded at a distance via the Dental Longevity Empire online store.

3.3. SHOPPING CART is a tool through which a USER/CUSTOMER can purchase one or more products from the Site.

3.4. COURIER means a merchant who physically delivers the selected products to the address specified by the USER. The COURIER processes the personal data of the customers of COMPLETE DENTAL SOLUTIONS EOOD jointly with the SELLER under a dedicated data-protection agreement.

3.5. USER/CUSTOMER PROFILE means a section of the Site consisting of an email address and password that allows the Buyer to submit their order and contains information provided by the latter during registration, as well as the history of some of their actions in the online store. By creating a Profile, the CUSTOMER/USER voluntarily provides personal data and agrees to the Privacy Policy of the SELLER/SUPPLIER.

3.6. PRICE OF GOODS means the price per unit or for a certain quantity of Goods, stated in Euro (EUR), including value-added tax and all additional taxes and charges. The delivery cost is not included in the Price of Goods and is payable separately.

4.1. Orders for GOODS and the conclusion of a distance purchase-and-sale contract through the online store may be placed with or without registering a User Profile.

4.1.1. Placing orders. When a USER (whether or not they have a registered profile on the Site) wishes to purchase a given product, the following steps must be followed:

• Select one or more of the goods offered in the online store and add them to the shopping cart by clicking the “Add to cart” button.
• Provide delivery details – first name, family name, phone, email, delivery address.
• Select the delivery method – to an address specified by the Customer or to a Courier office/locker. Depending on the order value and the delivery method, an additional fee may be charged.
• Select a payment method from the options available at checkout.
• Confirm the order.

After providing the necessary details, the Customer checks the box confirming they have read the Privacy Policy and the Terms of Use of the Site, and clicks the “Order” button, thereby completing the order.

Upon successful placement of an order, a confirmation screen displays the order code, date, price, total value, and payment method. The Customer also receives an email confirmation with the same information.

After receiving the order details, the SELLER may, at its discretion, obtain confirmation from the BUYER via a phone call to the Customer's stated phone number, confirming they agree to purchase that exact product and the delivery address. Such telephone confirmation must be made by the SELLER within 24 hours, followed by the registration of the order.

4.2. Electronic orders can be placed 24 hours a day by adding desired Goods to the virtual shopping cart, following the steps indicated on the Site. Until the Order is confirmed, the Buyer may review and modify the ordered Goods, quantities, payment method, and other details. Adding Goods to the virtual cart without confirming the Order does not result in the registration of the Order or the automatic reservation of the Goods.

4.3. The SELLER has the right to unilaterally amend these Terms of Use at any time, including but not limited to reflecting the way the Site functions, changing the Goods published on the Site, their parameters and characteristics, all delivery terms, and any other information published on the Site. Customers who disagree with changes to the Terms of Use have the right to discontinue using the Site/online store.

5.1. Users/Customers enter into a purchase-and-sale contract for the goods offered by the online store through the Supplier's interface, available on the Internet at https://www.dentallongevity.ai, or via any other distance-communication means.

Under the concluded purchase-and-sale contract, the Supplier undertakes to deliver and transfer ownership of the goods designated through the interface to the User/Customer. Users pay the Supplier the price of the delivered goods pursuant to the conditions set out on the online store and these Terms. The delivery price is determined separately and explicitly from the price of the goods.

The Supplier delivers the goods ordered by the Users within the time limits and under the conditions specified on the online store page and pursuant to these Terms.

5.2. The User and the Supplier agree that all communications between them in connection with the conclusion and performance of the purchase-and-sale contract may be made electronically and by means of electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Art. 11 of the E-Commerce Act.

5.3. A distance purchase-and-sale contract between the SELLER and the BUYER is deemed concluded at the moment the User/Customer receives confirmation that the order has been accepted, or respectively an electronic message of the amount due.

An order with incorrect data will be cancelled within 24 hours of the Seller establishing that the User has provided inaccurate data for the execution of the order, or from the Courier notifying that the delivery cannot be performed. In this case, the Seller/Supplier may contact the User and request correct delivery data. If such data is not provided, the order is cancelled.

6.1. The Customer/Buyer, in their capacity as a consumer within the meaning of the Consumer Protection Act, has the right to withdraw from the distance contract within 14 days from the date on which the goods were received by the Customer or by a third party other than the COURIER. In this case, the CUSTOMER submits a withdrawal form by notifying the SELLER at the contact email address.

6.2. The BUYER undertakes to return the purchased goods within 14 days from the submission of the withdrawal form. The goods must be in their original packaging, without damage, accompanied by all documents and enclosures, including the receipt, invoice, etc. Pursuant to Art. 57, item 5 of the Consumer Protection Act, the SELLER does not accept withdrawal for sealed dietary supplements and dental products once their packaging has been opened, as these products are intended for oral health and cannot be offered to another person once the seal is broken.

6.3. If the goods are not returned within the specified period, the withdrawal has no effect. The goods cannot be returned via “cash on delivery” at the expense of the SELLER. Such withdrawal has no effect.

6.4. If the goods are returned not in the condition in which they were shipped – with damaged packaging, in a condition and quality inconsistent with their shipment – the SELLER will compile photographic evidence of the delivered and returned goods and describe the defects. In this case, the purchased goods become non-returnable and the SELLER is not obliged to refund the Buyer the amount paid.

6.5. If the goods are returned in the condition and quality of shipment, in unbroken packaging and completeness, accompanied by all documents provided at shipment, the SELLER will refund the amount paid by the BUYER within 14 days from the date of receipt of the goods. The amount is refunded without additional cost to the BUYER via a bank account specified by the BUYER or via the card used for payment.

7.1. When using the online store, Users have the opportunity to:

• enter into purchase-and-sale contracts and delivery agreements for the goods offered in the online store;
• register and create a profile for ordering goods from the online store;
• make electronic statements in connection with the conclusion or performance of contracts through the interface of the online store;
• make any payments related to the concluded delivery and purchase contracts, pursuant to the payment methods provided by the Seller/Supplier;
• review the goods, their characteristics, prices, and delivery conditions;
• be informed of the rights arising under law through the interface of the online store.

7.2. The Seller/Supplier specifies the main characteristics of the goods offered on the online store page as well as the delivery conditions. Before the conclusion of the contract, the Supplier specifies the total value of the order for all goods contained therein.

7.3. The User independently chooses whether to pay the Supplier the price and delivery cost of the goods before or at the time of delivery. If the goods are not paid by the latest upon delivery, the Seller terminates the contract and the goods will not be handed over by the Courier.

8.1. Goods are delivered by a courier service used by the Supplier (Speedy or another partner) to an address specified by the Customer, to a courier office, or to a courier locker, depending on the Buyer's choice at the time of ordering. Delivery is available within the Republic of Bulgaria as well as to other European Union countries and the rest of the world, as shown on the checkout page at the moment of ordering.

The goods are delivered against a signature from the Customer on the courier's waybill or by another method according to the Courier's rules. Delivery is made no later than 10 days for Bulgaria/EU and up to 30 days for international deliveries, counted from the conclusion of the contract.

8.2. If the Customer fails to arrange for acceptance of the goods or cannot be found at the address they provided, the Supplier is released from the obligation to deliver the goods. If the Customer has chosen delivery to a courier office or locker and does not claim the order within 7 days, the order is considered cancelled by the Customer.

Upon receipt of the goods, the Customer is provided with the following documents: VAT invoice (if requested by the Customer), confirmation of the distance contract, a copy of these Terms, and the courier's waybill.

8.3. The Customer has the right to inspect the goods at the time of delivery and, if the goods do not match the order, to notify the Supplier immediately. The inspection must be conducted in a manner that does not damage the commercial appearance of the goods or break their commercial packaging.

8.4. If the Supplier is unable to perform the contract because it does not have the ordered goods in stock, it is obliged to notify the User and refund the amounts paid by the User within 30 business days from the date on which the Supplier was due to perform its obligation under the contract.

9.1. To comply with the sales contract, the goods must match the description, type, quantity, and quality announced in the online store, be fit for the particular purpose sought by the consumer, and be delivered with all accessories and instructions provided for in the contract.

When the goods do not meet the individual conformity requirements of the contract and the objective conformity requirements, the consumer has the right to:

• file a complaint requesting the seller to bring the goods into conformity;
• receive a proportional price reduction;
• terminate the contract.

A complaint may be filed immediately upon receipt of the goods, but no later than two years from the date of delivery. The consumer must include the documents supporting the claim – a receipt, invoice, or other proof of payment; reports, acts, or other documents establishing the non-conformity; and contact information. The consumer specifies the subject of the complaint, their preferred remedy, and the amount claimed.

Complaints must be submitted to the following electronic address of the Seller: [email protected].

9.2. A complaint regarding a hidden defect in the goods may be made within two years from the date of delivery, but does not cover defects arising from improper use inconsistent with the manufacturer's instructions, or defects appearing during transport by the user or damage to the packaging by the consumer. The Seller ensures the resolution of hidden defects within the provisions of these Terms and in compliance with the Obligations and Contracts Act and the Consumer Protection Act.

10.1. COMPLETE DENTAL SOLUTIONS EOOD holds full copyright on the content of the Site – information, data, resources, services, text, imagery, and graphics. No part of this Site may be reproduced in any form, for any purpose, or in any medium or computer environment without the express written consent of the above company.

10.2. Any unauthorised use of the content will be interpreted as a violation of the Copyright and Neighbouring Rights Act, the Trademarks and Geographical Indications Act, and other applicable laws. Nothing on the Site or in these Terms of Use should be construed as an express or implied grant of rights to use content, trademarks, or other intellectual property in any form.

11.1. COMPLETE DENTAL SOLUTIONS EOOD reserves the right to unilaterally modify the Site and these Terms of Use at any time, with the publication date updated upon each change.

11.2. It is the users' obligation to familiarise themselves with the current Terms of Use, which are binding on both users and COMPLETE DENTAL SOLUTIONS EOOD.

12.1. COMPLETE DENTAL SOLUTIONS EOOD is not liable in cases of force majeure, random events, Internet problems, technical or other objective reasons, including orders of the competent state authorities, as well as when the Site is unavailable due to force majeure.

12.2. COMPLETE DENTAL SOLUTIONS EOOD is not liable if users have not read these Terms of Use, nor for technical issues affecting the courier's delivery of the goods.

12.3. These Terms of Use comply with the Consumer Protection Act, the E-Commerce Act, the Digital Content and Digital Services and Sales of Goods Act, the Personal Data Protection Act, the General Data Protection Regulation (GDPR), and applicable Bulgarian legislation. For matters not addressed in this contract related to its performance and interpretation, the laws of the Republic of Bulgaria apply.

12.4. These Terms of Use enter into force on 13 April 2026.

For the violation of the rights granted under this law, consumers have the right to file complaints, signals, and proposals to the control authorities performing consumer protection functions.

European Commission ODR platform: https://ec.europa.eu/consumers/odr/

The European Commission's online dispute resolution platform is a single access point that allows consumers and traders in the European Union to resolve disputes arising from both national and cross-border online purchases.

European Consumer Centres Network: https://www.ecc.bg/